Aug 25, 2016 10:56 PM
4606 Views
(Updated Sep 01, 2016 06:46 PM)
Day 1 - 22.8.16- I intended to buy videocon smart 50" tv and started hunting. Called almost all dealers in chennai and neither of them had it nor promoted the brand. But I was bent on the same brand. Without losing hope I contacted videocon call centre and the call centre girl said they do not manufacture television. They are not well trained in handling calls nor about the products they have. I called the videocon d2h service head Mr. Chandrasekar thinking he might be of help as they work for the same brand but until today 25.8.16 he is not been able to get the contact details. Isnt it not sarcastic.
Then I called the aurangabad office no and I got the contact details of Branch head who is at coimbatore. I immedtialey called him and spoke to him at 2.00pm on 22nd and he took the chennai branch person on concall. I told them the reason for chasing them. The person at chennai promised and had asked for 3 hrs to find the where they had the stock of the model. As usual he totally forgot the whole issue or probably thinking that I might forget or drop the interest in the purchase process. But I did not give up. unfortunately I located 2 dealers myself, who had the model which I wanted and I narrowed on 1 dealer. The dealer was venus electronics. I bargained and negotiated the pricing, offer and made them bring the product from their warehouse to the showroom. I went to see the product at 8.30pm on the same day before I made the payment. The dealer and the manufacturer did not bother about the entire sales process. I could not make the purchase at that time as bajaj finance was not available. So returned back and waited till next day afternoon for them to call. Hoping that the call will come thru but neither did the manufacturer nor the dealer bother to call me. Again I called the chennai person and he referred an Executive who tried his best but lack of interest from the dealer point.
Had to fight all the way and waited for the sale to happen. I went to the showroom at 5.30pm on 23rd August'16 and made full payment but requested the chennai sales for the installation to be done immediately. As usual he promised, did not honour the commitment and gave all sort of lame excuses. The installation happened on 24th august'16 but the offer of sound bar was/is not delivered until today(25.08.16). Infact the chennai sales person promised me to deliver the same on 25th but again and again the commitments what they say they do not bother to honour. Such a horrible customer service. If they cannot honour their words why commit. Am repending of my choice of buying videocon.
I should have bought either Intex/Micromax or even Mitashi.
Am really worried about how their service would be. It was a wrong choice. Posting this on the social media for other customers to think twice before shopping.
Ramadevi
