Jul 08, 2009 10:45 AM
18007 Views
The CON - VideoCON
Now, I am completely convinced why the company chose such an appropriate name for itself, VIDEOCON , it certainly is a CON !
I will keep this short, precise and specific. I bought a 32 inches VIDEOCON LCD TV from E-ZONE chennai in December 2008, paying 25, 000 rupees as it was a good bargain. It was somthing a middle class family like ours, could dream. To own a LCD TV ! My family was excited when the TV arrived. It was a nice TV. Audio/Video = 10/10. In 2 months, the sound stopped coming. I called the customer care and they gave me a reference number for my complaint.
The service engineer arrived after 3 days ! After inspection, he decided that the board had gone ( I use a stabiliser, meant for LCD TV and Home Cinema ). It took them over 2 weeks to replace the board. So that was almost 15 days of not watching the TV. Everything was fine for another 2 months when the same problem occured. I lodged a complaint and was given a reference number. The same service engineer arrived, same problem diagnosed. Same disappearence for 2 weeks ! I had to call Videocon again, another complaint registered.
This time, the service engineer cancelled the service request without even coming to my house, here I was waiting for him ! After a week, I had to call again and all that they did was give me another reference number after lodging my concern. All these while I was waiting with patience and let them take their course of time. This time I demanded to speak to a senior manager for explanation. I was given the number of a service manager in Chennai. I spoke to the SM and he was a pleasant person, promised immediate action.
The same service engineer came the next day and took my old board saying he would come back with a a new one, after a week ! Well, after 10 days he came with an incompatible board ! So he put a new service request asking for the Tv to be taken to their service centre for repair and observation. 10 days is what it took them to repair and observe, kindly note that I had no TV all these days , when I pleaded with videocon that my family was suffering, only then they arranged a smaller standby TV. They still took their own sweet time to fix my TV which was taken away.
Finaly my TV arrived, I was hoping that all would be fine. guess what , The TV was not working and the guys who came to install it where so embarassed that they apologised and took it back. After my persistent calls ( explaining my difficulty etc ) the service manager agreed to put in a requesnt for a replacement TV. Its been 2 weeks now since they put in a request and still no replacement TV. Everytime I call their office, they always say another week sir...we will call you in 10 minutes to update you etc. It never comes !! My concerns , summarised in 6 months of ownership, TV not worked for 3 months no response to service request, service engineer cancelled request without even visiting no follow up from videocon side, I had to call them often to remind them about everything very slow repair works no courtesy TV, they offered it only when I was literally in tears videocon has taken the pleasure out of our lives, TV was our only source of entertainment So - STAY AWAY from videocon for 2 reasons 1. Very inferior quality products 2. Very poor customer service
*Ps. I requested several times that senior managers contact me, NO was their reply
I am still waiting for a resolution*
