May 23, 2015 02:54 PM
29844 Views
I had very good opinion about Venus product a month back. But after usage I am upset on 2 things.
Product quality delivered it very bad. It started leaking after 30 days of usage.
Service Quality - They took more than 48 hours to reach my site. Also there was order to arrange plumber. After repair they were not even ready wait to reinstall and test the unit. Since they have not waited, we had to wait for plumber to reach and reinstall. But after reinstallation also the problem was as it is. When called Engineer, he told me that there is no chance that it can go wrong.( he is always perfect!). On top he agreed to arrive next day.
Even though they have promised to come they have not reached the site for next 48 hours. I have given a written complaint to their HO, but all my effort has gone waste. Even owner of the company is not bothered to respond.
Do not go for this product.
