Dec 15, 2015 11:50 AM
53247 Views
IE-Mail sent to Vedantu on Feed Back of their Trail session on 14-12-2015 and the same is self-explanatory:
Sir,
To-day the trial session was fixed at 8.00 p.m. Today's trail was the first trial session and there was difficulty to find the site, the password and finally to log in with the support/ guidance of your staff. As per your staff direction when we checked your site and the allotted session, we(the staff & I) observed that the session is already "expired". Then your staff fixed appointment at 09.00p.m. with tutor Sri Keshavan and told me to have the joint session. Then my son & I waited till that time. But instead of starting the session the tutor re- fixed the time for the next day unilaterally.
At the same time, pl. note that your Team did not arrange a new tutor. Hence I tried available online tutors from your site. Though some were ready and were on line It is understood that they needed approval from your support Team. So I keep trying the support "Chat" Box. After several attempts finally I could get response from the chat box support. I pleaded that my son & I are anxiously waiting for the session and requested them to arrange the session at least for 30 Minutes, but to our disappointment your support team informed that it is already 10.15 p.m. and hence it is not possible to find tutor that day. They also blamed my laptop's screen resolution(HP Laptop which is already lying in maximum pixels) without even starting the session. To sum up my trial session experience with you
-Though you are claiming anytime/anywhere teaching, this is not so in real experience(By 10.15 p.m. you are closing, and no support is given).
- it is a Bhageerathaprayatna(Herculian task) to finalize tutors in your site
-Your live session perhaps may be useful in cities and METRO, where connectivity is not an issue, but in other parts of India it is not so.
-A lot of time is to be wasted for getting the tutors.
-To-day trial session itself proved that much time would be wasted for net link, to find availablity of tutor, their acceptance and finally approval from the team. All these consumes lot of time and not an easy task.
and to conclude pl. note that even after spending 2 1/2 hours(evening 8 to 10.30 p.m.)in your site we couldn't get even 1 minute teaching session.
Thanks for a brief association with you,
Regds,
Radhakrishnan.M.N., Palakkad, Kerala
