Dec 22, 2013 10:19 PM
23899 Views
Dr. gave us wrong advise of wearing anything glasses or lenses?
Dr. didn’t say that she should not be wearing lenses the day she would come again for PMT?
Why no one else informed us the same if Dr. was not suppose to take that responsibility?
Why no one briefed us before we left the clinic?
Why Optimastric(who checks eyes manually) didn’t inform the same thing as according to everyone it was his responsibility ?
Why Optimastric left before the patients
Why we were not given instructions in writing
Why we didn’t get copy of the file which was getting made
Why no one is ready to take the responsibility
Why there is no professionalism in the lady who acts as the Center Head
Why the real Center Head Jatin is never available
Why the people who sits at reception are so casual
Why did Dr. Ashish left without meeting us and that also before time even after knowing that we were only facing problem and we were suppose to meet him again
Why no one made us speak with the Dr. on phone at least if he was gone
What about our time which got wasted?
Why there are always few people complaining about one or the other thing? Why there is not any process of anything?
Why there is no briefing of instructions is happening before the patient is leaving?
What about our precious time which got wasted because of the wrong advise given by the Dr. and because of the mistakes of clinic?
Now how can we trust the result given by Vasan Eye Care after seeing so many mistakes happening in front of us, after seeing such a casual behavior towards patients ailment and problems of Dr. and of everyone else
I request for answer of all of my questions above and requests for appropriate action at the earliest or else I will make sure that my review should reach to all the potential clients of Vasan Eye Care and if there would be any need of taking this to consumer court or making it reach to concerned associations and authorities then that will also be done by me.
WE HAVE ALREADY WASTED OUR 2 DAYS IN GETTING THE EYES TEST FROM VASAN EYE CARE AND WE STILL NEED TO WASTE ANOTHER DAY TO GET THE FINAL RESULT ON WHICH WE CAN NOT TRUST
Below I have mentioned the entire experience step by step: 1. My fiancée Sarosh Kinger called in Vasan Eye Care Greater Kailash Part 1 Delhi Center on 16th December 2013 and asked the charges of getting the eye tested they said over the phone that the charges are 150 Rs.
We reached Greater Kailash Part 1 Delhi Center on 17th December in evening between 5 to 6 & we were told the charges are 500 which have increased today only, we asked how come it has got increased more than 3 times in a day but we didn’t get any reply. When we said we will report this to your head office and we asked to call the Center Head then the person sitting at reception said okay you pay 150 Rs. only but then Nandini who is I think assistant center head reached and spoke very casually and said no you have to pay 500 and we made the payment. She was more concerned about the calls on her mobile then understanding our point of view. We told her we would report this and she said do whatever you want. 3. Now when we were waiting we saw 3 clients complaining about different issues.
Our process of check up started, in 2nd step we were taken to Optimastric(who checks eyes manually by putting glasses of various powers), later we were taken to Doctor Ashish, he suggested to get dilution done, we got that done and again we were taken to the same Doctor and later we were again taken to Optimastric but now the person was changed, it was not the same person and we were told to get the precise number you need to come again. Before leaving we went to Doctor Ashish again he also said come again and we asked very clearly that what Sarosh(the patient) should use glasses or contact lenses in the mean time before coming for the PMT and the Doctor replied very clearly that “she should wear whatever she is comfortable in”
We didn’t get any number, we didn’t get the detail of the things happened. A file which was getting updated and made they didn’t give us and we got name of 1 eye drop mentioned on a paper, we went to the shop inside the clinic to buy the same drop but there was no one, we told one of the facilitator that we will be coming again and the person said fine and we went off. No one was available or bother to provide us any kind of instructions if required
On 19th December 2013 Sarosh called and fixed the appointment, Madhuri picked and gave appointment for 20th December 5 PM for PMT. Please note she didn’t inform anything that Sarosh(the patient) should not wear contract lenses the day she is coming for PMT
We reached the same center at around 4:30 PM and again at the reception no one was ready to pay any attention, I asked to start the process but the lady was only busy in other work and please note it was only us at the reception, they were free and not busy, there were 2 employees sitting at the reception.
After 10 minutes a facilitator came and asked us to visit the Optimastric, I requested him to give Sarosh(the patient) 2 minutes to remove the contact lenses and he said very clearly if she is wearing contact lenses then we can not do the test, another facilitator or Dr. whose name is Ram also heard the same thing and reached there and said I have also heard and the test can not happen today, at this point of time I got worried and I asked them why no one informed us last time that she should not be wearing contact lenses the day she would come for PMT and why did Dr. Ashish told us that she can use glasses or contact lenses in whatever she would feel comfortable. They had no answer but they understood that we had got upset by this, now they suggested us to meet the Dr. I requested not to talk to Dr. in my absence but Dr. Ashish didn’t let me remain in the cabin, he locked the cabin from inside and first took all the download from Ram and understood that we are upset, now when he opened the cabin and let me come in, the Doctor was ready with one of the most careless and unprofessional story, instead of accepting his mistake he said: “yours is a normal eye test and it hardly matters that she was wearing lenses but we can do the test and the results will be precise” I replied him “the other 2 assistant of yours have said very clearly that the test can not happen today and now because you have understood that we are upset you are making this story we can not believe you and we will be coming again, do the test right now also but again our time will get wasted but we will come”. I asked him when this was the case then “why you said that she can wear anything”, Dr. Said it is not my work to tell all this it was the work of Optimastric, we said who would have told us that we were suppose to ask this from Optimastric, if you are the Dr. and we are asking you then you should give the right reply. Another thing there was no one else available, the Optimastric was gone by then, I am not able to understand if the process was not complete then why did the optimastric left and why no one bothered to provide us proper advise?
After this we went in the cabin of Optimastric, by now he had also got aware of our being upset, he had another story ready, he told us if it has been 20 minutes without lenses then it is fine and the tests results will also be fine, we told him no it has been only 10 minutes and he said “10 minutes are also fine”, we were able to understand that everyone was just trying to finish the work and were not bother about the right process. They were only trying to please us. He started the process and did his testing work very nicely. After finishing his process he said now you go and meet the Dr. again.
Now it was 5:45 PM and we got to know that Dr. Ashish is left for the day. See how concerned the Dr. was he knew that we needed to visit him and we had appointment also and he didn’t bother to remain in till 6 PM even. When I again complained and said it is very unprofessional the person went up to look for the Dr. as they were lying earlier but we again got informed that the Dr. has left.
Now we asked for the result and they took 20 minutes in bringing us the result of test which they were not bother to provide otherwise, now when we got the number it was only for glasses, we asked for the number for lenses and the person went inside the optician shop inside the clinic and asked them what should be the number for lenses according to the number of glasses and that person wrote the same on the back of the same slip and after that without giving us that slip the person went missing for more then 20 minutes, we again called the Center Head and as usual the Center Head “JATIN” was not available and Nandini spoke with us again she was more concerned about other things and first she tried not to face us also. Now Nandini instead of accepting the mistake of the clinic of not informing us of not wearing the lenses she blamed us that we should have asked at the time of taking appointment for PMT about wearing lenses or glasses.
This is the kind of service is provided in your reputed clinic
