Dec 07, 2013 07:28 PM
16161 Views
(Updated Dec 09, 2013 11:35 AM)
I don't even really know where to start! I was asked to order a specific Sari for a wedding, so I went and entered in all the measurements, after translating their ridiculously bad English and descriptions. The site said "Don't be afraid to send in custom measurements, we can fit your size!" So I sent mine in. Only to be emailed a few days later(after they already charged me for it.) that they couldn't make that sari in my size, and then questioned my measurements, telling me what my measurements "should be." I asked for a refund immediately, and after several emails and several days, was finally given one.
The bride then told me to just order a sari I liked, so I found one that very night and submitted measurements. I asked that they process it quickly because I had a limited amount of time before the wedding, and they said "We can process and get it stitched in 4-5 days." 4 days passed without a word, then I was sent an email asking for measurements that I had already submitted, my sleeve style(already chosen on their form.) and one measurement that wasn't on the form I filled out. So I sent those in. Days go by, I ask them "What is the status? I need this sari for a wedding!" and they say "As regards to your Order No: UTXXXXXX, we would like to inform you that the item SXS? is ready for stitching and is expected to be shipped in another 4-5 days from our end." That is a direct copy/paste with the item numbers edited.
Then we check our bank records, and see they have double charged us. I send in an email, they say we have to submit a screenshot of the bank record because it doesn't show on their end. We do, and after several days they respond and another refund is processed.
A full week has gone by from the last update, and tonight I got another email with, you guessed it, this:
"As regards to your Order No: UTXXXXX, we would like to inform you that the item SXS? is ready for stitching and is expected to be shipped in another 4-5 days from our end." My shipment date on the order page says December 31.
At this point I went online and found all these reviews. Then I called my bank and disputed the charges, which was good, because they had been marked "Recurring." They have been blocked from charging me again, and all I can do is caution anyone and everyone to avoid ordering from this place. They are either horrible at what they do, or it is a plain scam. Either ways, spend your money elsewhere.
This was, by far, the worst online transaction I have ever had with any company. Usually a full 24-48 hours goes by between emails, and the emails they do send are just forms and the same old crap. Don't spend your money here!
EDIT: I just received this today(hah.haha.hah.)
"However, we would like to inform you that the item is ready for stitching and is expected to be ready to be shipped in another 4-5 days from our end." If you are keeping count, that's the fourth time I've heard that in the space of going on 3 weeks.
