Jul 23, 2013 05:53 AM
14016 Views
The customer services is absolutely disguising! I bought 4 sarees for my bridesmaid, All 4 sarees were too short for my very short sister. It sat way above her ankle and when I tried to contact them I didn't get a response for 3 days and even then it was only to say that they will check the same and get back to me in 24hours!
Whatever that means. when I contacted their online chat, I spoke to Sujit who was very rude and wouldn't tell me anything until I sent him photos of the measurements even though he had told me how wide a saree was meant to be and my sarees were 20-30 cms shorter than that.
He wouldn't wait online while I sent him the pictures as apparently it takes him 15 minutes to receive the mail in the inbox and he can't check the mail and stay on chat. When I demanded he contact me back once he's received the email, he informed me that they may email me and if not then they may call me! I'm still waiting. In the meantime I have no time to send these back and wait for them to send me new ones before my wedding!
Never again! $718 later I don't have one saree that is useful and I've been told to wait...
