Instafresh 3 litre 3000-watt Geyser. Review on Usha Instafresh 3 L Instant Water Geyser

Dear Sir/Madam

The above product was bought from Amazon(Bill pdf attached for your ready reference). I request you to please go through my complaint and take necessary action.

1. Product colour ordered was Wine Silver. But product delivered in Blue colour.

   
   




2. Geyser stopped working on 07/12/2018. CC1812103828. Ref. No. 9930. Call was allocated to Krish Enterprises(KE). Technician came on 08/12/2018 and checked the fault and said it was tripped. He pushed the trip button and the Geyser started working. Again on 10/12/2018 it stopped working New CC No. 1812071615. I was told by KE that its Thermostat is defective and within two days new Thermostat will be fitted. Though I was insisting to change the Geyser but nobody botherd about this and after my continues calling ten times a day and reminding them to take corrective action, finally new Thermostat was fitted by KE on 15/12/2018 and the complaint was closed on 16/12/2018.

   
   




3. Today i.e. 17/12/2018 again it stopped working. CC no. 1812171915 and the complaint has been forwarded to KE and I was told by the CC departement's Mr. Manish that within next 24-48 hours somebody from KE will visit and diagnose the problem and then only corrective action will be taken.

   
   




4. My request is that in this kind of case when we know that the piece is defective, why does'nt the company replace this piece with a new one or otherwise the company/KE want the cutomer to suffer.

   
   




5. If any R&D is to be done, it should be done at our expenses and time.

   
   

Bhupinder Singh Wadhwa

32 Munirka Enclave

New Delhi-110067

9810508192