Apr 25, 2007 02:48 PM
6350 Views
Having known Usha Brita as a trusted brand, I want to have alook at the product and know more. FYI -I am in Bangalore and I found Usha-Brita as the only site (for water purifiers) without a toll free contact number. There site doesn't ever go to the "contact" page and the only numbers one can see are Delhi numbers. Having failed to get any local numbers I called up the Delhi helpline number...I told the lady clearly that I need the product in Bangalore and would like to have a number of there Bangalore representative office. In-spite of this she made me utter my entie address and then said - please contact 25770990.
On complaining for wasting my time (in-spite of clear instructions in the beginning) she very arrongantly said a few words and disconnected. Having lived in Delhi for some time I was not surprised (although not appreciated) and called up the given number...that lady gave me another number o some Brijesh Sharma (9899113857)...again I protested and she says I can't help..only he has all the numbers. Well this time there was no surprise - as this gentleman never answered my call.
I might have wasted a few bucks on the STD calls but it has given me enough reason to not invest any further in this company and its products - forget about a life time or so of relationship with a product like water purifier.
Sales force is the face of any organisation and I can only say with my experience with UshaBrita's sales force - Don't buy any product from this company.
