Apr 10, 2015 02:44 PM
33567 Views
I am usually skeptical about giving immediate feedbacks. I wait for a couple of months to see the performance of the product before I comment. In the month of December I had ordered 3 items from UrbanLadder.com.
The Price tag seemed reasonable. Intimation was provided regarding the delivery date in January and the delivery was also done on time. I was impressed with their professionalism especially related to delivery timing, installation etc The quality seemed to be good too, but alas the excitement came to an end in March. The drawer of the Vector sideboard came apart.
I informed Urbanladder and they immediately sent someone to rectify it. 2 weeks later I found that the magnet on the door did not have power anymore and the door remains open. In an attempt to check the issue, I started scrutinizing the entire sideboard and have noticed that the sideboard is not even symmetrical, especially the doors. Given the brand name, I am surprised with the deficiencies and the quality. The other 2 products that I bought, so far have not acted up, keeping my fingers crossed. Waiting for the Urbanladder service center to get this new issue fixed.
