Commode and wash basin damaged during service. Review on Urbancompany

During intense cleaning of bathroom the unprofessional so called professional damaged the very expensive wash basin and commode. When I tried to ask the professional straight away he ran from my premises. After that I raised this issue with snaps with UC customer care through UC app. They said they are calling professional but he is not picking up their calls but withing 24hrs they will resolve the issue positively as appliances are covered under insurance of rs. 10000/- in case of damaged during the service. And now it's been more than 24hrs now but didn't hear anything from UC staffs. Also they have closed the chat just by updating our executive will call you soon. They have disabled the chat option for so I can't even do the follow ups on my complaint. Somehow found their head office and Bangalore office contact number they didn't pick the call. Can't expect this kind of unprofessional approach by UC towards the customers. I am just advising all not to use their services as they are not reachable at all in the event of any fault from their side.