Bad and in competitive customer service of Uber. Review on Uber Cabs

A retarded mind conversation with Uber customer care in India which shows how Uber operates in India paying hefty salaries to certain executives. I cannot believe that they are asking me proofs for charging me twice for a same trip and cannot even find it in their system. The repeated questions asked by Uber customer care are so irritating. They take every new message as new ticket and do not look at previous messages or reply to questions asked by customer.

Hey,

Sorry to hear about the trouble.

Could you please help us with the date and amount of this charge you're referring to? Also, I request you to attach a screenshot of the charge on your valid bank statement so we can look into this and help you in the best way possible.

Awaiting your response!

Sent by UC on Friday, December 15, 2017 at 3:59:12 PM

date is 1st Nov 2017. It is mentioned in the messages and screenshots and I am not sure why you cannot read that

Sent by Raj on Friday, December 15, 2017 at 2:03:29 PM

sorry, I have already given you screenshots from valid bank statement as mentioned in my previous message.:) Time of the transaction is 5:30 pm

Sent by Raj on Friday, December 15, 2017 at 2:02:33 PM

Hey,

Sorry to hear about the trouble.

Could you please help us with the date and amount of this charge you're referring to? Also, I request you to attach a screenshot of the charge on your valid bank statement so we can look into this and help you in the best way possible.

Awaiting your response!

Sent by shivani on Friday, December 15, 2017 at 1:55:46 PM

Date and even time of charge is mentioned in the snapshot and this is the full line item from statement. Can you review the screenshots again and let me know what is missing so that I can help?

Sent by K. on Friday, December 15, 2017 at 1:02:09 PM

Hey,

Sorry to hear about the trouble.

Could you please help us with the date and amount of this charge you're referring to? Also, I request you to attach a valid and full screenshot of the charge on your bank/wallet statement so we can look into this and help you in the best way possible.

Awaiting your response!

Sent by Mohammad on Friday, December 15, 2017 at 12:33:13 PM

These are pictures cut from Paytm and HDFC bank statements. You skipped noticing the U Icon in Paytm snapshot and blue table representation in the HDFC bank statement. I am surprised you thought these are SMS or text messages . Apart from these screenshots from the statements there is not other way I have to share more information regarding these transactions. I am attaching them again so that you can re-verify that these are not SMS. Also, these screenshots have transaction IDs listed which you can use to track in your system to find out if transaction happened successfully or not. Why are you not doing that? Why do you need screenshot when your system already has information on these transactions?~Raj

Attachments:

image.png

image.png

Sent by Raj on Friday, December 15, 2017 at 12:04:36 PM

Hi,

Sorry to hear for the confusion.

I've checked the screenshot sent by you, It is the texts you are getting about the charge which is not verifiable as per our policy. I would like to request you please send a latest screenshot of your bank/wallet statement reflecting this charge towards Uber.

Please note that SMS messages are not considered a bank statement as they do not differentiate between a hold and a completed transaction.

Look forward to hearing from you soon.

Sent by SauravKumarSingh on Friday, December 15, 2017 at 11:44:54 AM

Please see the screenshots below. I have check that none of these transactions are reversed in the last 6 weeks.~Raj On Friday, December 15, 2017 4:20 PM, Uber Support wrote: Uber||

Attachments:

image.png

image.png

Sent byRaj. on Friday, December 15, 2017 at 11:16:47 AM

Hi,

Sorry to hear about the duplicate charge on your trip.

Could you please send in a screenshot of your bank/ wallet statement reflecting these charges towards Uber so we can check it for you?

Awaiting your response.

Sent by SudhanshuKhanna on Friday, December 15, 2017 at 10:49:52 AM

the date and time is already provided in my message. I have given the transaction numbers from wallet and debit cards same as what you see in screenshots. Why do you need screenshots?

Sent by K. on Friday, December 15, 2017 at 4:01:05 AM

Hi,

Sorry to hear about the trouble.

Could you please help us with the date and amount of this charge you're referring to? Also, I request you to attach a screenshot of the charge on your wallet statement so we can look into this and help you in the best way possible.

Awaiting your response!

Sent by Banesingh P. on Thursday, December 14, 2017 at 7:56:50 PM

What Did Your Receipt Explain?: The money is deducted from debit card and paytm account as well

Other Questions About This Trip?: Paytm transaction details - UBER Order #6210f65a1ebb31418102064cfb28ca1 Paytm Cash Txn ID 16191709214 2017-11-01 05:34:00 PM Debit card transaction ID Reference No 0000730560326300 Date 1/11/2017 Amt 352.62

Sent by K. on Wednesday, December 13, 2017 at 3:48:19 PM

Uber B.V.

Mr. Treublaan 7, 1097 DP Amsterdam, Nederland