May 26, 2015 03:04 PM
9444 Views
(Updated May 26, 2015 03:34 PM)
Well I had a very bad experience with the website tyreonwheels.com. Infact it was too pathetic in service and also no access to people who are behind this website. You will feel totally helpless, the email id on their website does not work.
Let me tell my story.I own a VW jetta 2012-2013 Model. As the car has clicked 60K kms, I thought of changing tyres.As I came across this website when I was searching to learn about good tyres for Jetta.I found these tyres( link below) matching to my my need.
I decided to buy from the website tyreonwheels.com, and that was the most terrible mistake done by me in the year 2015.Now lets see how they fulfilled my order:
April 24 th I paid 22K for the set of tyres, there was some offer and that made me greedy to fall in their trap.
Called them immediately, could not reach them as their support IVR was disconnecting the call after few steps, finally after 6-7 attempts I could reach one person and confirmed with him about the order, and tyre size etc, and he assured that those were brand new tyres. He said that I will receive them in 5-6 business days. I have to call him because I did not receive the invoice through email and he said that he will mail it to me, and he never emailed.
Waited till 3 may, feeling lil worried as there was no update on the order, tried calling them, but the IVR did not let me through.
4, Finally I could get hold of them I think it was Vinod who picked my call and said that they will be shipped today( around -5th or 6th of may) . So I patiently waited for a week
Called them up on 11-12 of may, it was getting tougher to get hold of them, spoke with Joshi, he said that they shipped and the package was returned to them back as there was no one at home, now this cannot happen, the courier company guys knows our address very well and there would be atleast one person at my house at any point of time, the gate was never locked in last 5-6 years. I asked them to provide the Details of shipment, and they responded that they will email me or would call me and update me on that. THIS NEVER HAPPENED
Called them on 15th to know the status of the AWB number of the courier so that I can talk to those guys and find out the reason, however I was shocked to know that Mr Joshi said that they never shipped the tyres and would ship them on the same day. [ Now not sure what to believe, they were just making some random stories to delay the consignment ] and I was total pissed off and when I said the same, he said that he will ship it.
Meanwhile I was trying to track my order from the website, and it was still as "Processing "until 19th of may and the consignment was never shipped, its been 15 days after paying money and still the goods were not shipped.
Finally they shipped the product on 20th of may, and I got them delivered on 25th . Now there is a big twist in the story.
After a great wait, I was happy to recieve the tyres, but when I opened the package, the tyres looked as if they were old and worn. They never seemed as if they were new.
I checked at the manufacturing date, they were of 2011. Damn! two years older than my car.
Then I cursed my self as my old tyres were not in a good shape and I have to replace them ASAP, so decided that I will keep what ever I received from them and use them till they last and then change to some new tyres again after 10-20 K run.
Out of 4 tyres only two were straight( I mean there were in shape) and could mount them on the alloys, the other two were out of shape and it was not possible to mount them on the wheel, The mechanic said that he would try and call me when the mounting is done.
I have attached couple of pics of the tyres to view, and also I have a video which I would upload and paste the link here.
My sincere advice is not to buy from this website, I feel I was cheated as there was no information that they tyres were 4-5 years old and they seemed second hand.
The website in the description says that they are new and newly introduced.
