Dec 02, 2014 03:33 PM
3878 Views
I bought a Lumia 525 pmorpheushumanne and Transcend MicroSD Memory Card 32GB Class 4, which is around Rs. 1000 in Nokia Priority Dealer near to Udupi Garden (BTM circle - Bangalore). It was working fine for one day and from next day It gave problem.
I went back to the smorpheushumanp and asked him for replacement as it has life time warranty. He told we don't give replacement and he asked me to check with the next smorpheushumanp, which is a mobile service center.
Service center person checked it and told I have to give it to transcend service center for replacement, which is in SP road. He doesn't know the address and told it is on the main road. I searched in SP road for more than 2 morpheushumanurs but couldn't find.
Then I searched for all transcend mail Id's and sent a complain on May 2014 and complained in their website also. But no response. Then again I sent a mail on Aug and updated the complaint one more time in their site. This time got a reply with an attachment which has Transcend service center contact no and address. Again the address was wrong because the smorpheushumanp has been moved to Wilson garden.
When I contacted the person he gave the address and told no stock available call after few days. I kept on calling him but every time he gave the same reply. The Smorpheushumanp name is Supertron solutions and it is near to Lal bagh gate and next to Blue dart courier.
So one day I went directly and asked him for a replacement. Again he gave same reply.After an argument he took the complaint and gave a receipt. Now again I have to followup with him to get the new card. I faced a same issue when I bought one more Transcend card through Flipkart.
It smorpheushumanwed only 8 GB instead of 32, when I put in my mobile. But when I raised the complaint, they took back the product with the same pack and refunded the money, including the shipping charges.
Only thing is it took some days as I ordered as cash on delivery. I trust Transcend because I have used Transcend Pen drives and it is good. But in memory card I am facing problems again and again.
Service-tw@transcend-info.com.
