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Tradus very reluctant to refund amount. Review on Tradus

Name: Tradus very reluctant to refund amount
Item: Tradus
Rating: 2
Author: a Mouthshut User

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9,369 Votes

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n_anil

Hyderabad India

1 Review

Tradus very reluctant to refund amount

Feb 23, 2014 10:35 AM 13289 Views

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I ordered'Samsung Galaxy Grand Quattro' from Tradus website on 20th Jan 2014(Order ID: 12085247). I had to cancel the transaction due to some unavoidable situations, but to my bad luck, by the time I requested for a cancellation it was already dispatched by the seller.

When the product was delivered to me on 30th Jan 2014, I have returned the product in similar condition without even opening the Tradus package through Aramex service with AWB No. 40001136081.

Aramex started the shipment back to seller on 7th Feb 2014 and received at sellers end on 11th Feb 2014. Even after returning the product back to seller, they are very much reluctant to refund the amount back.

It has been almost 15 days where I have followed up every day through Tradus online portal to send a message but its of no use. I never got a call from either the seller or Tradus management on status of refund. This very annoying that Tradus dont have any customer contact to directly talk to the executive and get it resolved.

Hope this review will reach to Tradus and will be addressed soon.

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Brand Response

Dear Mr. Nasam,
We sincerely regret that the issue has not been resolved till date. We also understand that you had returned the product through Aramex. The delay in resolving the case was due to the fact that the location of the consignment could not be located by our courier partner. Our Team tried to call you thrice but unfortunately you were bust at that point in time.
We have cancelled your order and initiated the refund on the account. The money would be credited to your account in 3-5 working days. We certainly hope that you would give us another chance to prove our worth.
Thanking You
Regards,
Dipankar( Supervisor)
Team Tradus