I received an item that wasn't as described. Review on Tradus

I have ordered a Blue color shirt and the seller shipped a black one. I requested them to  replace/refund  the item. After 8 days I got a mail from tradus.in customtakeouter support and they told me to  return the product to this address.  Jitender Negi,  ibibo Web Pvt. Ltd, Pearl Building, Plot # 51, Sector - 32, Institutional Area, Gurgaon-122002, Haryana (India). After two weeks I received the same item which I sent. They didn't accept it and it returned  to me again( I lost another RS:100 for shipping).

Then I  contact support again via email and they told me that they will arrange a reverse pick-up. The next day I receive another mail from tradus.in  support team, they/seller are not able to arrange a reverse pick-up. So they told me to send it to another address.  I will lost another 100 for  the return shipping. I paid RS 319 for shirt. If I return this product,  I will have to pay total RS 200 for return shipping.  Total cost for a shirt will be 319+100+100=519.(I know it is small amount)

So do not purchase anything from tradus.in. NEVER and EVER.

STAY AWAY from TRADUS.IN

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This is with regards to our previous conversation, I would like to inform you that the seller has only black and white shirts. In case you want any color out of them, he can send the replacement as confirmed by the seller.

We regret that he is unable to arrange a reverse pick and he requested you to send the product back to him through speed post/India post. For more information, please contact to the seller at babunvn@gmail.com.

You may visit our self help & FAQs section to get your queries resolved instantly https://tradus.com/help

In case you need any further assistance, please write back to us.

Regards,

Amit,

Team Tradus

Regards

Hi Anuraj,

Good Morning

This is in regards to your e-mail, we understand that this is an inconvenient situation for you as product has been returned to you. However, we do accept all the products which send by the buyers. We regret this situation.

I would like to inform you that this case has been forwarded to the seller to arrange a reverse pick from your given shipping address. Please keep the product ready and intact with a complaint letter and mentioned the below given address on the parcel.

#357, Dr.Rajkumar Road,

6th Block, Rajajinagar,

Bangalore - 560010

Karnataka

The product will be picked up within 3 working days from the seller logistic. Once you hand over the product to courier agent, please inform us with AWB no. which will help us to track the shipment and provide you a faster resolution.

You may visit our self help & FAQs section to get your queries resolved instantly https://tradus.com/help

In case you need any further assistance, please write back to us.

Regards,

Amit,

Team Tradus

From: anurajmadappillil@yahoo.in

To: care@tradus.com

Cc:

Hello,

I

shipped my item to your specified address and that  item

returned to me because no one  accepted it.  I ordered a

blue shirt and  you shipped a black one. After contacting CS I

shipped this item to your office and you did not accepted it.

Now

I got automated reply " you do not have any stock for that item

which I ordered".

I

GOT A UNWANTED ITEM AND I LOST MORE THAN RS:100 FOR SHIPPING.

I

dealt with other on-line shopping site like yebhi, myntra, jabong and

ebay. They provide a good support and they replaced my item with out

any delay. They were arrange free pick-ups also. I did not get any

help from your support. I NEED REFUND.

IF

YOU DO NOT HAVE ANY STOCK WHY DID YOU TELL ME TO RETURN IT.

IF

YOU DO NOT HAVE STOCK YOU SHOULD HAVE TO REFUND MY MONEY, NOT

RETUNING MY ITEM BACK TO ME.

PLEASE

ARRANGE A PICKUP AND REFUND MY MONEY ASAP

_ _ _

From: "care@tradus.com"

To: anurajmadappillil@yahoo.co.in

Sent: Tuesday, 9 October 2012 11:52 AM

Subject: [#141621] customtakeouter feedback: Modification/cancellation

Hi Anurag,

Good Morning,

Please accept our sincerely apologize for the delayed response.

This is with regards to your order for- Mens Branded Casual Cargo Shirts against the item id: 4981132. We understand that you want to refund the product back as we have 15 days return policy.

In case the product is still unused, you can send it back to us with a complaint letter for a refund. The address where the product has to be sent is:

Jitender Negi,

ibibo Web Pvt. Ltd.

Pearl Building, Plot # 51,

Sector - 32, Institutional Area,

Gurgaon-122002, Haryana (India)

We at Tradus ensure that we have tie up with the seller's who deliver the same product which ordered by the customtakeouter.

You may visit our self help & FAQs section to get your queries resolved instantly https://tradus.com/help

In case you need any further assistance, please write back to us.

Regards,

Team Tradus

From: anurajmadappillil@yahoo.in

To: care@tradus.com

Cc:

Can you process my cancellation order.

________________

From: "care@tradus.com"

To: anurajmadappillil@yahoo.co.in

Sent: Monday, 1 October 2012 10:30 PM

Subject: [#141621] customtakeouter feedback: Modification/cancellation

Hi,

Thank you for writing to tradus.

Your email will be assigned to our specialized customtakeouter Care Member to reply to your queries within the next 48 hours. We are experiencing delays in replying to the emails due to some technical up gradations, however, our standard dispatch & delivery operations are running smoothly.

In case of a delayed response, following are the responses to most common queries that we generally receive.

Q) I had ordered my product few days back but haven’t received my product, what should I do?

A) You may check your order status on https://tradus.com/my_profile?tab=0 "My Order History" page. You may see order status as "Pending Dispatch", you will see a "Dispatch By" date mentioned.

In case your order has been dispatched, you will see the dispatch date and the courier tracking number. Generally the courier partner delivers the orders in 3-5 working days (depending on the seller & your location). You may check the exact courier status on the courier site.

Q) How do I find out my order history page?

A) You would find "My Tradus" link on top left corner of our home page, click there and you would find the "My Order History" link.

Q) I want to cancel my order / return the product.

A) We have 15 day return policy. Please be assured that we are here to help you & would help you cancel / return the order & refund the money. You may experience some delays and we would request you to kindly co-operate. Once again we assure you that your money is safe.

Q) I haven’t received eXtrabucks.

A) Please go through our xtrabucks FAQs https://tradus.com/faq . You would note that xtrabucks are credited to your account 15 days after order delivery.

Q) I want to know more about the product I want to purchase?

A) Product description & specifications are available on product page. And our return policy is mentioned in our Terms & Conditions https://tradus.com/terms

Since your mail is being tracked through the subject line, for any future correspondence, we request you not to change the subject line.

In case you want to share your order ID or any other details, please reply to this mail with the relevant details.

Happy Shopping!

Tradus Team

https://tradus.com

This is in response to the email that you sent to us :

From: anurajmadappillil@yahoo.co.in

To: care@tradus.com

Cc:

Sent On: Mon, 01 Oct 2012 at 10:28:46 PM

Subject: customtakeouter feedback: Modification/cancellation Hi, I would like to return my product under 15 day return policy. So kindly take the necessary action on this. I am awating your response.

Transaction ID: 4981132

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