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MouthShut Score

31%
1.90 

Customer Service:

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Delivery Timeliness:

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Reliability:

1800-2000-282

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I feel this review is:

Fake
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Worst site to buy from - now I am stuck.
Dec 13, 2013 03:47 PM 2450 Views
(Updated Dec 19, 2013 11:22 AM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

Sub-Order ID: 11724943_01


Current Status: Order awaiting dispatch


Seller:


RONAK_222,


TALESARA ELECTRIC STORE.


BALAJI MARKET,


BHILWARA 311001


RAJASTHAN INDIA.


Order Flow:


Samsung Galaxy Grand Duos


I9082(White) With Free Two Flip Cover


Order Details


Shipping Address


Order Flow


Order Placed: 2013-12-10 13:20:22


Order Accepted By Seller: 2013-12-10 13:22:02


Order Packed By Seller: 2013-12-10 20:31:58


Tat Rejected: 2013-12-11 07:27:57


I made a mistake of ordering from Tradus with out checking here first. I paid around 16K for mobile phone and I am stuck since the seller says he gave to courier but do not give tracking number.


I asked Tradus customer support to cancel and return the money to my bank, but they keep giving 3 days more time to seller and do not care about buyer who is suffering.


I cannot order else where, just keep worrying about what will happen and when can get back money and when can buy the phone. Even if I receive the phone will it be fake or what condition it will be?


I read a few good reviews with 4 star ratings, they seem written buy Tradus itself, sounds all same more or less. Since I am real and I have suffered in their hands, I know the pain.


Do not ever prepay like me.


-


Regarding the refund which was initiated on 14th september, I have not received the same, the post on the website to customer care and on mouth shut go unanswered. when will I receive the re-fund? please update.


I paid on 10th and today is 19th and still I am stuck with getting my money back.


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Brand Response

Dear Valued Customer,
We regret all the inconvenience and the circumstances under which you had to write to us.
Our customer support team tried to call you twice but the calls were unanswered, we understand that you might have been busy with something important at that time.
We have initiated a immediate refund against the sub order Id 11724943_01.Our support team has send an e-mail to your registered e-mail id with the complete details.
Thanks for your patience and continued support.
Regards,
Team Tradus

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By: Tradus | Dec 14, 2013  12:26 PM Comments 0

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