Sep 30, 2012 05:41 PM
1390 Views
I have a very bad experience from tradus. Writing a detailed review it can help others, so that they can avoid strucking in trap of TRADUS.IN
In the month of September, I made 3 purchases from tradus. One was Samsung Bluetooth headsets. Second was multipurpose pillow (Success fully delivered) & third one was Electronic glass weighing machine.
First order was samsung bluetooth headsets, which tradus refunded payment stated as "PRODUCT OUT OF STOCK" where as it was still selling in website. as I gifted this product to some one, so I felt very embarrassed & humiliated.
My Second product got successfully delivered, which I gifted to some one. so no problem for that.
My third product was electronic weighing machine, this also I gifted to some one. The product got delivered. But I came to know, that the product was faulty and not working. I immediately contacted tradus customer care, as they have a standard 15 days no condition return policy. but I was amazed as they gave me sellers number & said please talk to seller, he will do the needful. Seller was indiamall, new delhi, I called to the mobile number provided. After basic trouble shooting questions he gave me email id indiamall8@gmail.com and asked to send a detailed mail of problem & said ur problem will be resolved and will be contacted by our team. so I did same. send a detailed mail. I also send 2-3 mails to tradus. more than 4-5 days have been passed & no body responded. Its seriously unprofessional and fraud business practice. My only concern was to either replace the faulty product or refund my money.
Any ways I am planning to take necessary steps against tradus in consumer court.
My suggestion to all..
The deals in tradus seems too good but guys beware of getting cheated. Better to buy from flipkart, if preferring online, at-least they have 30 days replacement policy & they actually replace it..
