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MouthShut Score

31%
1.91 

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1800-2000-282

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Don't waste time!
Apr 26, 2013 11:49 AM 557 Views

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Even after Buy the price, who earlier did well joined Tradus, Tradus is old deteriorated shopping website. Either you get a faulty product to which you will never get any support, nor they will ship you/cancel order after making you wait.


Why spoil you precious time if you don't wish to purchase, there are other genuine websites...hook on there!


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Brand Response

Dear Valued Customer,
We regret the negative feedback shared about Tradus.com. Such experience at Tradus is very rare, however, we at Tradus, always ensure that customer’s are not penalized in any way. Our buyer protection policy always ensures that Customer’s are given an extraordinary treatment in terms of service and issue resolution.
We have a marketplace model in which seller's are allowed to sell products from their warehouse which sometimes are received in faulty condition but Our buyer protection policy always ensures that Customer’s are given an extraordinary treatment in terms of resolving the issue. Our Buyer protection manual is tilted completely in favour of the customer.
Additionally, we are also trying to improve our delivery process by having the best courier partners on board to ensure smooth and speedy delivery. There might be occasional hiccups on the way but we try to deliver it within time or instantly cancel the order. Tradus Marketplace is leaving no stones unturned to work out multiple features & benefits to delight you - Be it signing up multiple sellers to fight out the best price benefit for you or be it an efficient site with lot of self help tools to help you track the progress of your order & the order / product information, we are trying to enhance our user experience.
However, in case you think we can still make some changes in the way we operate, please feel free to share the feedback so that we can work on it. In case you need any further assistance , please contact our customer service team by sending a mail to care@tradus.com and you will get a reply within 6-24 hours time frame.
Regards,
Team Tradus

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By: Tradus | May 07, 2013  09:34 AM Comments 1

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