Feb 12, 2014 07:41 PM
9222 Views
This definitely has to be the worst courier company that I have dealt with in my entire life. The horror story started with me ordering some stuff from ebay and to my bad luck, they sent it by Trackon couriers. As soon as the shipment arrived at their Goa office, I received a call from one of the staff members informing me that the parcel has arrived and that I will come to their office to pick it up,
I told them that I had paid shipping charges to ebay to deliver it to my residence and not for me to go to the office to pick it up, but they told me that my residence is not in their delivery area, so I get on to the Trackon company website and check if my area is covered by entering the pin code of my area. It turns out that my residence is indeed covered in their delivery area. When I call them up and tell them, they flatly refuse to listen to me. The staff and the manager Mr Mukesh Singh are absolutely rude and arrogant.
Even ebay tried contacting them and told them they are willing to pay extra, but it was of no use. Finally, I did not receive the parcel and ebay will be re-sending it by another company. I will be reporting this matter to the consumer forum so that these scoundrels don't take customers for a ride.
A word of advice to all, please never ever use this totally unprofessional, rude and arrogant fly by night operators.
