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MouthShut Score

37%
1.89 

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Poor response, no delivery and no communication
Jun 12, 2015 12:27 PM 15634 Views

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I ordered a product on 15th May and paid online, got the order confirmation and it was written someone from their team will call me to confirm the order.


no calls/ mails for another 2 weeks. I contacted them on 29th May and they said the order is delayed and I may have to wait another 2 weeks. They are telling this when I called them, after 2 weeks of paying for the item.


I requested to cancel and refund my money.


They refunded.


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Brand Response

Dear Customer,
Greetings from Tolexo.com!
Please accept our sincere apologies for the delay in service.
We hope that your complain has been resolved and you will give us another chance to serve you better.
We wish to serve you again.
Best Regards,
Ashish Piplani

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By: Tolexo_Official | Nov 26, 2015  03:26 AM Comments 0

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