Jun 22, 2007 01:33 AM
4152 Views
I want to explain my worst experience with mpingi services. When I saw the advertisment of mpingi, I thought it is great.I called mpingi sales support and asked about mginigi packages and support for internet connection services in India .The advertisment states that mpingi provides internet connection support to all over India. I was very particular about asking internet connection support in India .
I was informed that one of the reperesentative is going to contact me whether they can provide it or not .I given all details Including telephone number in India.Also I was informed that as a part of the verification process I need to give my credit card details, but Sales person assured me that I won't get charged until they verify whether they can provide internet connection support in India.Also I was promised that I will get a call back within two weeks. I haven't got any call back for almost three weeks rather i received two mpingi devices, one in USA and one in India.I called mpingi support again asked about why did you send two devices, why I haven't received any confirmation about the internet connection support in India.
Also I firmly told that I don't need to signup for the connection, if you can't satisfy the internet connection support in India.He again promised me that you will not get charged until they provide the internet connection in India.The sales reperesentaive tried his level best to convince me to start using the device and the first month is free and also I can use to call anywhere in USA and Canada.I said very firmy again that I don't need that service.Few weeks later I noticed that my credit card was charged $56 and some change.I called mpingi again told him very firmly that I don't need the connection.
Also I asked him that who authorised to charge money on my credit card? Few weeks later I came to know that some one called my home in India to discuss about the internet connection.By this time I made some alternative arrangement.Decided that I don't need any services from mpingi. I returned both devices after talking mpingi support manger .I was promised that I will get a refund.More than two months passed after the devices are returned.Whenever I call MPING, they are assuring that I will get refund, but not happening.I am not sure why mpingi want to sell products which doesn't matches customer requirmment .I don't want to waste my time.Please dont buy MPINGI if you read this document