Jun 16, 2016 06:29 PM
8052 Views
(Updated Jun 16, 2016 06:49 PM)
I just thought to make everyone aware that Tikona services are extremely poor. I am biggest sufferer and regretting a lot after opting for Tikona Internet, It's not at all reliable service.
I am residing in Varthur area and service is very poor. rarely you will find that Internet is working. Biggest cruelty is that you can't reach to their customer care number, Once you dial the customer care number you will be connected to IVR, which says "your connection is being tested by automated system and after that engineer will talk to you" Sometime it took more than 12-15 mins in connecting to service desk and after raising the ticket no body will visit you till next 24 hours. This is how they work.
Mostly the problem used to be from Server side, I guess either their work in progress or they used to hold and release the connections, If you leave your laptop open and connected, You will see that all of a sudden connection lost and after couple of hours or in a day it is automatically restored. Even their own service engineer and customer care guy confess some time that problem is their from server side, We can offer outage for day 1 or 2, we can't afford long internet outage everyday. It's big mental harassment. Deliberately they take 3 months rental in advance so that you can't run away.
I was warned by many people not to opt Tikona but I didn't had choice and also I didn't expect such a worst service. It's painful to taking out time from busy official schedule and write such review but these guy deserve such treatment. I say It's better to throw away money in drain water rather than opting for Tikona.
