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Verified Member MouthShut Verified Member
Karnataka India
I felt like cheated!
Feb 21, 2012 08:22 PM 3859 Views

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On day 14th Jan 2012 I have placed order for Motorola ex-119 mobile phone. Timtara sent order confirmation saying 8-10 working days for delivery.(later they charged it by 10-20 working days)  but they never shipped it in both time frame. So I raised charge back with Credit card.on next day of charge back they shipped it [ which is on 18th Feb] they have taken 30 plus days to ship the order.


I felt like cheated when I was getting false shipping promises from timtara. Calls not received from them as it's always engaged. worse shopping experience ever.However positive point is I received mobile in lowest price which I never found on net or in offline world. However, after experiencing their service, I don't have plan to buy anything with them


I have uploaded original product snap which I received . below is the order details with DTDC consignment number for verification (for reader).


Order Id: 10169741


AWB No: DTDC-V07980141


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Brand Response

Dear Ganesh Kamath ,
This is with reference to your query regarding delay in shipment process.
You have ordered ( Order no.10169741) Motorola EX-119 Mobile Phone with a commitment of delivery in 10-15 working days. We strive hard to fulfill all orders but sometimes we fail. We sincerely apologize for the inconvenience caused. However, now your order has been delivered on 22-02-2012
We have been delighting our customers for more than 2 years & are always committed to do so. There might be a delay but 100% resolution will be provided to all.
We would like to thank you for your kind cooperation & patience.
We understand your disappointment and regret it deeply, but we hope you will give us an opportunity to serve you again.
Thanks & Regards
Team timtara

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By: timtara_Delight | Nov 01, 2012  04:11 PM Comments 1

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