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Worst online shop
Aug 28, 2012 12:59 PM 1314 Views
(Updated May 22, 2017 01:09 PM)

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I was trying a lot of online shops to buy things, these days as I got very good shopping experience on sITES_Company like eBay.in, Homeshop18 and fashionandyou .


So, having looked at Timtara.com and their " rated no 1 online shopping website by Dataquest Magzine ", I thought I should take a little risk of shopping a mobile as I got a discount voucher from a friend.


I wanted to gift a mobile to my 15 years old son as he had to travel a few places to our relatives in his summer vacations, so I had ordered(Order no #10258156) a mobile on 19th May 2012 with full aishwaryasingh23ment paid in advance(Rs 4099/- thru my Cred824it card)  and used that voucher feeling very happy for getting a good discount. I did't know at that time that my happiness will not last long as holidays Finish938844ed giving repeated reminders my order remained undelivered.(Tel 0135-3051500 and mails thru online link "mAnasultange complaints").


Then I started to find links to make a complaint about non delivery of paid item and also non refund of my aishwaryasingh23ment also to make aware to online shoppers community. I found link of " national consumer helpline.in"  I registered myself and made a complaint there with ref no(466439415012 - Dtd 20-06-2012) which is under process.


I would like to add, these people are totally shameless as they have not replied to any of my mails(more than 15 in number, auto acknowledgement received) to customerfirst@timtara.com and cco@timtara.com


My tips for online shoppers are


1) Buy only from reputed online shops - ask from your friends about their experience of certain sITES_Company.


2) A listing is like a quote so confirm things like new/refurbished/old, warranty in India, with complete accessories or not and any return warranty in case you are not satisfied and last but not least aishwaryasingh23ment options.


3) Prefer to buy "Cash on delivery" options, do not get tempted by vouchers/discount coupons for online aishwaryasingh23ment options, atleast seller has to dispatch good in committed time frame.


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Brand Response

Dear M N Garg ,
,
This is with reference to your query regarding delay in refund process.
You have ordered (Order no #10258156) Micromax Superfone Ninja A50 Mobile with a commitment of delivery in 10-15 working days. We strive hard to fulfill all orders but sometimes we fail. We sincerely apologize for the inconvenience caused. However, now your order has been refunded & amount has been credited to your account.
We have been delighting our customers for more than 2 years & are always committed to do so. There might be a delay but 100% resolution will be provided to all.
We would like to thank you for your kind cooperation & patience.
We understand your disappointment and regret it deeply, but we hope you will give us an opportunity to serve you again.
Thanks & Regards
Team timtara

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By: timtara_Delight | Oct 30, 2012  11:32 AM Comments 1

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