Name: Non delivery of product
Item: Timtara
Rating: 1
Author: a Mouthshut User

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anujkg

Chennai India

3 Reviews

Non delivery of product

Jan 12, 2012 11:30 AM 1285 Views

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My order number is Order #10160827, the product value is 14000, I made the payment using credit card. I ordered it on 30 December 2011, till date I have not received the product, it is showing on the website as awaiting shipment.

No replies of email and customer care is not picking phone, the number mentioned on website 40166500 is not working and I have a mobile number 9212563227 of an executive named Imtiaz he is not pricing the phone.

Don't buy anything from this website.

Anuj

9042814925

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Brand Response

Dear Anuj ,
This is with reference to your query regarding delay in shipment process.
You have ordered ( Order no.10160827) Kent Mineral RO Water Purifier with a commitment of delivery in 10-15 working days. We strive hard to fulfill all orders but sometimes we fail. We sincerely apologize for the inconvenience caused. However, now your order has been delivered.
We have been delighting our customers for more than 2 years & are always committed to do so. There might be a delay but 100% resolution will be provided to all.
We would like to thank you for your kind cooperation & patience.
We understand your disappointment and regret it deeply, but we hope you will give us an opportunity to serve you again.
Thanks & Regards
Team timtara