I insured my sister's iphone 5s with this company and following an accident which damaged the screen and dented the case, I was so glad I did.
I called the company and received clear instructions about what was required for them to review the claim. I received a quick response that they would settle the claim.
As it was an iphone my sister could take it to an Apple store, we got the quotation from Apple sent Times Global Insurance the required documentation and received full quotation amount, without any excess fees, within a couple of hours. I was very impressed with the speed at which this was resolved. The customer service was excellent