Jan 08, 2013 01:05 PM
1856 Views
I am using tikona connection since past 1 year [even more then that].
In our society there were around 4-5 people using the same connection with a switch. I went home in month of December[23rd to 28th dec] and when I returned back I found there is no connection. I filed a complaint to tikona , after that 2nd or 3rd day the technician has came and he told me that the device which was placed on roof top of other building has been stolen and I need to file an FIR[He was not looking shocked and looking very confident while going to device].
As I was not able to get copy of FIR, I informed tikona people about it, after that I received a call on 3rd Jan saying that they will install a device. after that no one has taken care of this and after 4-5 mails and 5-7 calls in which they are shifting their mood for FIR copy or no FIR required.
They finally send a technician[Thank GOD]. I was in office. I got the call, have taken permission from office [feeling happy that finally after 10 days its going to resolve]. He installed device and then forced me to send a mail of undertaking of device, in which I need to write that if in future the device got stolen then I need to pay 1500 Rs to this. I asked him this is a common connection and located on roof top of other building. either provide me a separate connection of let me know ppl who are using the connection. I will talk with them and we will take responsibility. After this he connected the call to his office whatever the person over there is saying is the interesting part .
He said - "As you filed the complaint, you have to be responsible for the device and we don't know other people. "
Finally he has taken the device back [the behavior of him and his manager was quite rude and irresponsible ] finally I wasted around 1.5 hr of my office time. Today morning I got call from tikona for the same, the person is saying we will provide the device and ask me to tell the story to Tiona customer care and he redirected the call.
Now the other interesting part arrived , the lady at the call told me that I have to pay 1500 rs as device is not there [This is new part of story]. I told her that its a common connection , she said then go and find out other people who are using and file an FIR and then take the responsibility. This time finally I got a feel that I have done a big mistake using tikona connection [this all is happening when I am with tikona since past more then a year and not shifted to other connection even I have faced connection issues so many times] and I committed some crime filing a complaint of no connection
Then I asked to transfer the call to some senior person as I wanted to know should I remain with tikona or its time to move on the other question was- what will happen to my remaining amount as its clearly a issue of no service from tikona.
She said my senior will tell you the same thing, you don't need to talk to anyone. I requested one more time then she said that there is no senior available and I will get a call.Then I asked for resolution of the issues , she was again not clear.
Now , I am seriously not clear with some of following points.
How could there is so much miscommunication within the customer support team , where one day the are saying one thing and other day the other thing
Have I done a mistake to file a complaint and thinking to remain with the Tikona, while some other people are smart enough to move on to other subscriber without making complaint
- Why should I not consider that my device has been taken by some back-end team , as they are the only one who can use the device
Why should I , alone pay the amount for device and connection , while other were using that
How could I take responsibility of the device with common connection and located on roof top of other building.
Just FYI - this stealing of tikona device is a frequent incident that happens to people , and still my prime suspect is back-end staff of tikona.
This is the story so far, I thought to share with you all.
