Feb 03, 2012 01:48 PM
2630 Views
(Updated Feb 09, 2012 01:46 PM)
My TIKONA user id is 1104743303, and I was requesting for the last one month to disconnect their services but nothing happened so far.From 1st January, 2012 itself I have stopped using Tikona and I tried to contact Tikona care several times but I received the same reply that all their officers are busy attending other customtakeouters! On 06/01/2012 I called nodal officer(Pune) no.020-66047373 and the lady gave the request no.1-2087129581 and gave me wrong E-mail id of "customtakeoutercare@tikona.com" to send mail instead of "customtakeoutercare@tikona.in! On same day I have sent E-mail requesting to disconnect their services immediately to customtakeoutercare@tikona.in. I received no reply from them. After some days again I called their Tikona care no.18002094276 and I was told that my Tikona connection was disconnected and their person will collect modem etc., within two days, but those two days still not arrived.Meanwhile I have taken some other internet provider from 1st January, 2012 itself.
Recently when I logged in their site, I found their billing for full month(upto 25/01/2012) and my connection was still active! That means everybody there in Tikona lying. When I asked about this they said request dated 06/01/2012 was closed and new one was created on 18/01/2012.How? I was told my request will be looked upon on priority basis but nothing happened so far.
I have never come across such irresponsible, rude and filthy service in my life. Once even recommended Tikona to my friend but FORTUNATELY he wanted to apply after some time, he was saved for life.
Yesterday(02/02/2012) at 4.45pm., I made a call to nodal officer(Pune) no.020-66047373 and talked with one Namrata and she said my connection is still active, and my request will be forwarded to the concerned dept., .
Frustrated with Tikona and hope to take some measures soon.
