Name: Tikona sucks
Item: Tikona WiBro
Rating: 1
Author: a Mouthshut User

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25%

1.60

42,096 Votes

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samkhaster

Pune, Maharashtra India

5 Reviews

14 Followers

Tikona sucks

Aug 21, 2012 10:37 PM 3364 Views

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I have had tikona 2 mbps unlimited for more than an year and half and the connection is not stable. It works very few times and doesn't work most of the time of the day/night.

I have kept Tikona just because there isnt any other ISP in my area. I would recommend against going for tikona as their field engineer just informed that tikona is out of bandwidth. Their customer care is useless as they don't troubleshoot anything on the phone but just send the field engineer.

Cancellation procedure is also not good at Tikona. I have been getting speed like 50 kbps to 90 kbps for 2 mbps speed.

Thanks

Sameer Khan

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Brand Response

Dear Mr. Khan,
Thank you for bringing this to our notice.
We tried to call you on your registered mobile number 9764392074, however there was no response from your end.
Our team has gone through the details and as per current update we have taken the disconnection and the full & final settlement of the account will be processed with-in 45 working days from the date of disconnection request received.
We kindly request you to send the disconnection request from your registered email id to Customercare@tikona.in.
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you"
Regards,
Tikona Services.
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Dear Mr. Mahalaha,
Thank you for bringing this to our notice.
As per our conversation with you on 12th September 2012, the technical issue has been resolved and you are able to avail uninterrupted service.
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you"
Regards,
Tikona services.
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Hi rmukherjee
Hi we are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter order to assist you better, we request you to provide the following information:

User ID:-

or

Registered contact number:-

please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our customer care associate will be glad to assist you email us:-- tikona.Services@gmail.com regards tikona services