Name: No Installation after 12 Days
Item: Tikona WiBro
Rating: 1
Author: a Mouthshut User

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mrbh

mumbai India

1 Review

No Installation after 12 Days

Dec 26, 2011 01:05 PM 2511 Views

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Beginning just after the Demo Day followed by my Subsription to the Bill Free Plan (on 14-Dec) ONLINE via my Credit Card, there is no response till now on when my installation shall be done.

I am continuously following up on emails and Call center, not received any update

No one bothers to respond on the email.

call center guys put on hold to check status and then call drops off in somtime - Happen 4 times in last week.

My credit card is already charged with 3300/- and there is yet no service and no response.

Now, I did call the call center and advice them that in case they are not responding to me my today, I am going to log a dispute with the Card Company and ask them to recover my payment on terms of no service given.

This has been a completely horrifying and disgusting experience till now.

Hence, i would not recommend anyone taking any kind of service from tikona.

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Brand Response

Hello Sir
We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter order to assist you better, we request you to provide the following information:

User id:-

Registered Contact Number:-

Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service.
Our Customer Care associate will be glad to assist you
Email Us :-- tikona.services@gmail.com
Regards
Tikona Services