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Here is an offer to TIKONA for no trouble... Review on Tikona WiBro

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25%

1.60

42,096 Votes

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Jayaraj2006

Bangalore India

4 Reviews

2 Followers

Here is an offer to TIKONA for no trouble...

Sep 13, 2010 09:37 PM 2333 Views

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My bill account number with TIKONA is 112 567 030. I wish I read all the feedbacks on TOKONA before deciding to try out.

Sales guy came and collected 500.00 from me and disappeared. Next came service guys without installation tools. He went back and sent another installation guy again without installation tools.

A complaint was registered with customercare. An escalation team came for installation..again without installation tools!!!!

By this time, one month passed, and there comes the big surprise, A bill from TIKONA for no network usage, where they did not even bother to check if the installation was done or not!!!

Few more complaints were registered, and came the reply from TIKONA that the case has been

"Escalated" . Then the Joke started, every week one officer from so called escalation team will call "Sir what is the problem?" 3 more months passed same way, I have now 3 or 4 bills from Tikona !!!! all for no installation at all.

These are inefficient and shameless guys....do not opt for TIKONA

I have finally offered my Rs 500 to them and an additional 1000 to them if they stop billing me and stop sending payment reminders on SMS...

I have no words to describe service of TIKONA....

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Brand Response

Hello Sir
We thank you for your mail.
We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost.
Please be patient and help us serve you better.
Thank You,
Tikona Services