Aug 10, 2016 06:24 PM
1144 Views
I have been using tikona Since Last 8 months. I felt that it has a good customer support and brand which can ful fill my internet needs. I ordered a new connection where the vendor provided me with some discount because it was new internet connection.
The speed which is subscribed to was 2 Mbps - uptill 8 GB of download and further, it will be 512 Kbps - it was an unlimited plan. But the internet speed was lower than actual.
Low knowledge and lot of time wasted in the initial connection. The technical person came and he started the connection at my House - Wasting 2 hours of my precious time for connectivity. Then he opened a YouTube video which works perfectly fine till he was there - but then within 2 days the time to buffer was 30 seconds - note I am in my 2nd day and have not used much of internet since I was having internet dongle also as a backup. Unnecessary adaptors and electric points required. Further, the connectivity requires 2 adaptors to be plucked which just ruin the electricity and the connection points of my house. Also, I moved from a cable tikona internet connection to a wireless.
They have their own wifi. where you can only use tikona only. so my review is never buy a tikona wifi from them. buy it from a hardware store you will find cheap and further you can move to other internet connection. They also asked for 500 Rs extra but I installed the wifi from a local person.Another problem with tikona was the Customer Care Support They have their toll free number but see this hierarchy of call it will take at an average 4 minutes to have your call picked by their executives. Maybe they flooded with lots of problematic call every day or maybe they don’t have a good number of people on their customer desk for support.
