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MouthShut Score

25%
1.60 

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Go for it only if it is only broadband available
Mar 04, 2010 04:20 PM 2518 Views

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Connection Reliability:

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I've been using this WIBRO broadband service since last couple of months. I've called up local agent by looking at the pamplet and he came to show me th demo on the same day. On first time there was no Tikona tower near my building so they left without giving connection. After a week a new tower is installed near my building and they gave me the connection immediately.


Since then I've no problems with the connection but only problem is heavy packet loss. It is more than 25% sometimes. I can excuse this packet loss up to a limit as this is a wireless connection but not this much. Sometimes you get irritated by this, as it makes very slow loading of pages and sometimes breaking of the download.


Other than packet loss I never had any other problem with this connection. Worth mentioning other point is, changing the plan is not that easy as customer service not efficient enough. Its always better to speak them in local language or in Hindi instead of English. I initially choose circuit breaker plan and soon I realized that it is not enough for me and then I tried to switch to FUL599 plan, but it took almost a month to change that as they were having some problem with my account.


If you are not worried about reliability of the connection then you can go for it. Go for it if you are not having any other choice.


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Brand Response

Hi
We are grateful that your service request was brought to our attention and we appreciate your
perseverance in settling this matter order to assist you better, we request you to provide the
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Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service.
Our Customer Care associate will be glad to assist you
Email Us:-- tikona.services@gmail.com
Regards
Tikona Services

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By: Tikona_CustomerCare | Sep 15, 2012  07:05 PM Comments 0

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