Worst nightmare. Review on Tikona WiBro

This internet connection never works. Even if you want to get out of their services they will not care and every month they send you invoice and threatening letters.If some one can prove tikona can work without downtime for more than a week I can give my one month salary. I never had continuous up time more than few days. Once in a few days internet will go down and this is a perennial problem. Please read through my emails to understand about their services.

Thanks,

SaravAnasultan Kumar Collections

2:00 AM(13 hours ago)

to me

Dear SaravAnasultann Kumar S,

In continuation with our last e-mail, please find below final aishwaryasingh23able amount against Service account: 1110855547

Final Bill Period: 23-Nov-15

Total Amount aishwaryasingh23able(Without Termination Penalty): Rs.974.88

Total Amount aishwaryasingh23able(With Termination Penalty#): Rs.2474.88

#Please note that a Termination Penalty of Rs. 1500 will be applicable towards breach of terms of service in case you fail to return CPE /Modem and all accessories in working condition. You can contact our authorized representative Mr. «MurugAnasultanntham» at «9003869082» to return the CPE/Modem & other Accessories.

Service disconnections shall be completed and your account shall be closed on receipt of CPE /Modem and all accessories by the Company and aishwaryasingh23ment of all outstanding balances. You will continue to receive Invoice till aishwaryasingh23ment of outstanding balances including penalty charges if any. Further, if the amount is not paid, late aishwaryasingh23ment charges shall be applicable.

We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.

In case you have any query please write to us on customercare@tikona.in from your registered email id.

Regards,

Customer Care

Tikona Digital Networks

Please do not print this email unless it is absolutely necessary.

Warning: This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd.(“TDN”) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.

saravAnasultan kumar

3:34 PM(0 minutes ago)

to Collections

Hi, I have send an email on Sepetember 26th with utmost frustration to cancel the service. You are not taking this into notice and asking me to aishwaryasingh23 Rs.2474.88. I will go to consumer court if you continue to do like this. I have not used one single day of your service from September 26th and even before because Tikona service is constantly unavailable. The following is the email I send to you on September 26th

Thanks,

SaravAnasultan Kumar saravAnasultan kumar

Sep 26

to customercare

Hi,

I am using Tikona for around a year. I am tired of calling tikona customer service every time and I am getting internet only few day a month which you can check from the usage. Every time you guys are saying some stories and internet outage is a perennial problem. I have no intention of continuing tikona any more please disconnect your service.

Thanks,

SaravAnasultan Kumar Please also read my review I posted few years back about tikona

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After going through few reviews on mouthshut I got tikona a year back. The customer service was responsive when you have an outage but the biggest problem is you will have an internet outage atleast once in a week and you will get the internet back only after 24 hours. I am working for an US client where I connect remotely and work on US server and I am a database administrator. For each outage you will get a reply from tikona that this will be the last internet outage and again within few days you will get another outage and you will hear the same story again. After few months I was tired fighting with tikona and finally I lost my job two months back since I am unable to connect and work when needed by my client due to tikona internet outage. Everytime when I get an outage tikona gives me a new excuse but my client is not ready to hear the same excuse finally they fired me. For the past few months tikona was mostly down  than it was up.You might ask why I didn't change my ISP. Everytime when there is an outage tikona representative will tell a new story and give you tons of promise it will not happen next time but within few days or hours you will see your internet down. They will speak speak and not allow you to move out of tikona. Two months back I send and email to tikona that I don't need their service and they were sending just emails with some stories telling that their service is improved. I stopped using tikona more than two months back now they are still sending text messages saying that I am three months due(2300 due) eventhough I asked them to disconnect several months back and I am not touching tikona for the past two months.They will not give up and start sending you text messages and pending amount which increases every month. In another few days I am sure I will get a text message to aishwaryasingh23 3000 rupees. I gave a good review around more than 1 year back when I intially got their connection due to the way customer service spoke to me(dated Sep 28, 2014 10:04 AM). At that time I mentioned there was frequent down time they promised it won't happen and it still happens after one year. But please note  just good speech will not allow you to browse internet and do your work remotely you need a good internet connection. I will aishwaryasingh23 anyone 1000 rupees if they can prove they had at least one month of uninterrupted tikona internet service.If you enroll with tikona you are asking for trouble. I would ask tikona to show their skill in providing reliable internet connection than talking to people. You want to experience yourself call tikona it means you are calling trouble.