Mar 28, 2017 05:03 PM
2045 Views
Please refer the service request, 1-4598720462, regarding my complaint.
1118025470(old account)
1120364428(old account)
The Tikona executive Mr Veeru(), has asked me to avail a new offer by opening the new account, mentioning I will get unlimited data usage for 3 months and 10 mbps speed. The new account cost 1600 INR, which I paid online on 26 Jan 2017.
Please note that I did not had any outstanding dues in my accounts on 26 Jan 2017.
The executive mentioned once the new account gets activiated I can discintinue using the old one, and that I will not get charged for my old account.
I discontinued using my old account from 26 Jan 2017.
But I got bill for my old connection on 22 Feb 2017. I have not used my old account from 26 Jan 2017, till 22 Feb 2017.
I called the tikona service desk and explained all the matters. They ensured they will deactivate my new account, and I can continue using my old account. They also ensured my bill amount on old account will be waived off, as I have not used the account. Also they ensured the new connection money of 1600 will get transfered to my old account.
This never happened, and I received another bill on 22 Mar 2017, in old account.
The tikona executive visited my home, and harassed me for not paying the bill.(which was assured from Tikona not to be paid.)
I again called tikona customer support and they again assured I need not pay that bill, and they will transfer my new account amount to the old account.
This again did not happen, and ultimately my old account got deactivated on 25 Mar 2017.
I am a frustarated customer, that I need to call Tikona customer care almost every other day, regarding this request.
Since I do not have any active account in Tikona, and my 1600 INR amiunt lying with Tikona, I would like to get that reimbused by cheque.
hereby request you to stop all service from Tikona.
