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25%
1.60 

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Pune, India India
Beware while disconnecting service
Jun 24, 2016 01:34 PM 2133 Views

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I was in malad west newly shifted on rental so needs some new things I decided one of its  tikona WiFi which I used for around one yrs I took plan of 2/mb for 1080 with tax and all  there are good offer on quarterly.


So I paid for 3 month in advance, that  speed was good some time down but fyn some time it gave some error code which I have to call on customer care which is not so confusing to call its easy they sent their Technician with 24hrs n he resolve the bug over all was very smooth then my rent contract over need to shift some other place so as per their policy


I mail them one month notice in that month I used only 13 day because they bill you around middle of month I payed full month they stop my service as per but again next month they billed me full month I mail them they said its our policy we charge bla bla bla bla I called customer care they said we have not received any detail but I had prof of it I said let fight when I m right so this fight when on for 6 months they tortured me by calling n calling sending people on my place you know how they harass us for, but I made my mind y to pay then I started do same to them they mail so I it when on n they gave up. 2* for speed n technical support team.


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Brand Response

Hi imrancarf,
Thank you for bringing this to our attention. To resolve your concern we need your account details. Kindly share the Tikona account user id in you review. You may also send a message to us with complete details on Mouthshut, for us to resolve your issues.
Regards,
Tikona Care

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By: Tikona_CustomerCare | Jun 27, 2016  10:50 AM Comments 0

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