Apr 14, 2017 09:27 AM
14377 Views
My booking reference number: TT000570801
Complaint ID: 12041703
First of all I believe they really are NOT running a company related to heath care. It looks like they have hired courier peoples from companies like FedEx. I booked my appointment on 12-04-2017, 08:00 AM to 09:00 AM. We were fasting since 12 hours. Morning there were no sign of calls so we decided to call on their given collection guy's number at 8:45 AM. He said he was not aware that he had to come and he was like JUST now I received email of sample collection. I got angry on him which made him give number of another guy and he said this guy will come. When I called on that number, it was a wrong number.
Later I called their customer care number, They were like "We don't know what is going on". Upon further fighting they called me back and said I rescheduled the collection on Friday which I never did. I wanted to register complaint against them but I thought of giving them another chance hoping to make their service better.
They called me after 1 day and asked about rescheduling which I agreed on 14-04-2017, 08:00 AM to 09:00 AM. They never apologized about their BAD service but I let that go too. I received a call nearly around 8:30 AM from collection guy and he was asking about address which I tried to explain but was looking like he first time came to hyderabad and they never use map or GPS. Surprisingly I again received a call from their customer care after nearly 15 mins saying I rescheduled the collection at 6PM. Why the HELL I will reschedule it as I am fasting since 12 hours again and waiting for him. I was MUCH ANGRY this time but I thought people like these will never change.
We decided to lounge a complaint against them and this is a start of it.
NEVER GO WITH THEIR SERVICE. I saw somewhere that they are hiring freshers only and make such a big company. My message to their board is if you want to hire fresher, do it for your internal staff and let them learn real life things first. I really dont have problem with hiring freshers but expecting them to do this kind of service is like expecting a new born to give us lecture on physics.
