Elegant grocery go-to, but staff need to shape up. Review on Thoms Bakery & Cafe, Frazer Town, Bangalore

An old and trusted bakery brand of Bangalore. Easy to access with ample parking space and stocks every kind of snacks imaginable. The imported goods are wide-ranging and cover most major products. The neat and hassle-free shelf arrangement makes finding things pretty easy.

The bakery section literally takes the cake with its amazing pastries, traditional bites, samosas and doughnuts being the main draw for repeat customers. The staff at the bakery section are extremely friendly and even volunteer help. They look genuinely happy to see the customer and working at Thoms.

The only drawback of the main shopping section is the indifferent staff who stand around chatting and pacing incessantly up and down the store, in the process, repeatedly disturbing the customer by asking them to make way for them.

Most of them have no clue to any product enquiry and engage in multiple consultations before coming up with vague answers or no answers at all.

To add to the misery of the customer is the very short-tempered cashier with a king-sized chip on his shoulder, who takes offence to almost anything and has nil respect or common sense in his dealings with the customer.

Two stars less in my rating thanks to this unpleasant character. But customers are unlikely to see the last of him, unfortunately.