Jun 04, 2016 11:54 PM
1785 Views
According to telenor, it is the mobile operator which is used only for business promotions. I am using telenor since 2 years . I had very worst experiences with the telenor. the main problem is signal. very low signal. besides that the most frustrating thing is the business promotions and activating VAS services without permission. I want to tell you the main frustrating thing while using telenor, it is about the VAS, when I receive a call from telenor operator I would simply reject it. but once unfortunately I answered the call and ended the call without activating any offer. but after that I got a reply that thank you acting VAS services. I shocked and immediately contacted the customer. they told me that I had only activated the offer and there is no such system to activate it automatically. ok I thought it was my mistake and left the matter, and the next day I had received another call, I just want to check it and answered the call and I listened the call simply end the call. and again the same message repeats from them i.e, thank you activating some vas services. I was shocked again and immediately contaced them and they were very rudeless and even didnot listened to me, I have contaced them for 3 times in a gap of 10 days for the same issue. they gave the same reply without listening to me. after that I got an idea to record the call from lifting to end of the call. I have successfully recorded the call that they are activating the vas services without my permission. I simply called to customer support and tell them the same issue again. first they didnot listen to me then I asked to give written proof from them that they are not activating the vas services automatically, that simply denied it and said that they are just customer support only. I got confidence and I told them that I have video proof of the issue I am complaining about and told them that I would file a case against them in consumer court. they said that they will contact their higher authorities and did not even replied back and that was the last time I have used telenor and from then I threw my 3 telenor sims out and changed to another operator and very happy with them. I suggest you not to use telenor for such waste offers.
