Jun 11, 2012 03:50 PM
4247 Views
I made my first booking with tcabs couple of days back for a very important appointment in Mumbai today. While making the booking, we were told that we would receive the cab and driver details by SMS, 24 hrs prior to the departure time.
On the travel day, we did not receive any sms or phone call till the cab time i.e 9 am. After calling, the call centre for about 5 times, we were given the contact number of the driver. The driver was given a last minute notice and hence arrived 40 mins late. Since it was a important meeting in Dadar, we were tensed by then and had also booked another cab which we had to cancel later on.
Though the driver was decent fellow, he was not aware of Dadar. Hence, it took time for him and us to find our destination. We finally reached just 15 mins before time. On return, we called up the manager to inform him about the unreliable service we had received and hence our decision to deduct Rs. 500 from the total fare. He was unapologetic initially and kept mentioning that we would have to do that payment whatsoever.
After a long discussion with the owner, we finally closed the issue. But it was a very disappointing experience.
This was the first time when we did not go with Traveltime or KKtravels which we use very often and that was definitely a mistake.
Would never ever use tcabs again or recommend it to anyone.
