Big name awful service. Review on Tatanova

I'v tried Tatanova (Smart 30) and my verdict? Its worthless.

Adand to add to that, the company makes dishonest statements

(wrapped in legal jargon).

The reasons are given below:

The Bad Points:

1. The most important requirement of any Internet service is

speed and good connectivity.Tatanova fails in both. Though

it connects on first try the speed is so slow that it takes

ages for the even a simple plain page like Google to appear.

It works in brief spurts and you spend ages just staring at

the modem praying for its RD/SD lights to flash. After

downloading a few pages the transfer stops followed by many

minutes of zero activity (though you press refresh frequently

or try pinging), this finally is followed by you getting

thrown out, followed by an ominous click from the modem. The

result? a hefty phone bill for no surfing. I tried their

helpdesk, lowered the speed of the modem to 9,600 changed the

init string...all to no avail. 3 days later I gave up and

deleted the Tatanova dialer from my desktop. I now continue

to use Dishnet (one of the best of ISPs) and VSNL(also

pretty good). Tatanova is similar to BPLnet as both are slow

and disconnect or hang. This is probably due to the fact that

these companies have taken up too many customers without providing

for adequate band width. Make money by cheating customers seems to

be their moto.

1. Subtle lies: They promise great prizes, ''every one wins'' they say.

And the actual prize you win? discount coupons to an online store!

Let me tell you folks, thats NOT a Prize, its a fraud to get you to

shop - and spend more money. A real Prize (even if it is a ball pen)

is something that is given to you for free - with no strings attached!!

So what they are doing is, deluding themselves that the customer is a

fool, which, I assure you, that we are not.

The Good Points:

1. Home Delivery of the connection was through courier in 48 hrs.

   
   




2. Help Desk rang up, politely welcomed me and listened to my

   
   

complains. They were also very easy to connect to.

(Unfortunately they couldnt improve my connect)

1. Hmmm what else? Well the CD was new and shiny...

Bottom line Thumbs Down for Tatanova.