No to Nova. Review on Tatanova

Today, I understood, the importance of this community and the reviews in my daily life.

Wondering what is the relation with the TATA nova ISP? Simple, not preferring to read the reviews before I actually bought the product. However, please note that this happened to me in Hyderabad, and can be different in other places.

I heard from my friends and Cyber Cafe's, this has good speed and good service. So, I went to buy the 3 Month Unlimited pack and got home. It is here that the story starts(Well, this is a like a story).

Scene 1:

I inserted the CD, and tried to register, but the page would not load. I called up the Call Centre and the person attending me helped me out in registering. Infact, he registered me and gave me a password. I was pretty impressed (Till then, we both thought the problem was with the access, and the registration should help me to get connected directly.

Scene 2:

I got connected, and again I was very very impressed, it took no more than four seconds to authenticate. But, then I was not able to browse. I again called up the call centre and was asked some questions like the configuration of my system, configuration of my modem, make etc. Again, I was impressed by the length of details they were making note of. Little did I know that every time I call them, irrespective of the problem, I will be asked the same questions. Within few seconds(I thought they were tracking the problem) I was given a sloution. It was to reload the TCP/IP adapters and to reload the Modem drivers. I did not agree as I did not see any logic in that. When I called up again around 10:00 PM, I was told by another Call Centre executive that, the problem is with the Telephone line (here too a TATA phone) and not with the computer as such.(Note the difference of opinions). Not able to do any thing, I went to sleep waiting for the next morning.

Scene 3:

I called them up in the morning, and for the third time I was impressed. Reason, they had a log entry of my problem, and every one knew the problem I was facing. Again, little did I know that, from here on, I would hate the TATA nova and their service. The lady who took the phone knew about my problem, still she preferred to ask those same questions. I was patient enough to answer them. But, to my irritation, she gave me the same suggestions. This time though, one more thing was added, that is to reload my browsers. I truly did not know how to respond. I told her that, I was able to connect to the other ISP's and Browse, but she wouldnt hear a thing. I asked for some one who is a network professional to help me out. Imagine the answer you would get from any other company and then compare with the answer I got. I was told to first contact my vendor, get my computer checked, then call the telephone people and get it checked. Despite these attempts, should the problem continue, then TATA nova people would ''IMMEDIATELY'' attend. Definitely not before that. She for some reason, even refused to get an engineer on to the phone. For all my knowledge, this is the worst answer one can get from a ''CUSTOMER CARE'' executive.

Scene 4:

I decided to log on from another ISP, told them what is on the TATA nova home page that day, even changed the password and told them to check the log for the same. That is the only way they could understand the problem I was facing. After lot of threatenings and warnings, I could finally get in touch with the network engineer. He suggested me to remove the parallel connection and connect the modem directly to the telephone cable. The suggestion he gave me was little out of the box and also not very convincing. Though, I still have to get convinced with the suggestion, it is nevertheless working fine.

Now on to the important part of speed and connectivity. You can connect to the servers with the first attempt, and can get authenticated in no more than four seconds. The speed is also very good. The problem is it goes dead frequently. I mean, the data transfer stops all of a sudden, and it happens frequently. Even when I am writing this review, it went dead.

My advise is a strict no no to this ISP. If you are bent on trying, buy a 10 hour pack and try, but no expensive packs.

I guess, by now you can relate to the initial two lines of the review. I accept that I was foolish enough not to read the reviews before purchasing the product. A lesson worth learning.