Jun 04, 2016 05:38 PM
2686 Views
I am using Tata Swach Ultima Silver RO+ UV Water Purifier for last 18 month. So far my experience is bad. I bought this product, mainly because it's Tata Product and It has built-in indicator to signal need for replacing membrane or other filters. However both these seems to be non existent. First the customer support is completely unprofessional.
The call center folks thinks that their responsibility is to just record the complaint. After that they have no other obligation to either escalate or coordinate with technicians so that customer complaint can be resolved. Technical staff is bunch of completely idiots. They have no professional training, don't have basic equipment like TDS meter to measure the hardness of water. They charge you as per their will and don't even provide the receipt. The indicator on the product does not work hence you get no prior indication on filter replacement.
