Copy of the mail sent to help[at]tatasky[dot]com
We are one of the earliest subscribers to Tata Sky in our area, and we
are wondering if we did a good thing after all. I have certain queries
that I'd like to clarify with your team. Hope to get a prompt reply on
this, especially from someone senior and responsible in the customer
service / marketing team.
- Is your MTNL help desk number 1860 - toll free? I am concerned
because each call made to your help desk takes 30-45 minutes to get
done, after quite some unnecessary exchanges.
- Since yesterday morning we are having severe fluctuations in
signal, so much so that we were unable to watch the India Australia
Cricket finals as also the Filmfare awards at night. We had a very long
call of over 30 minutes with your help desk last afternoon, and no
action whatsoever was taken to follow that up. I had to get on another
20 minute call with your help desk this afternoon, explaining the
problems all over again. I am quite shocked to hear that we'll have to
pay for service visit even though the problem might be at your end. This means you can continue to have goof ups at your end, and each time at my end to rectify the problem, I'll have to keep shelling out a minimum of Rs.300, which is a minimum monthly fare we pay to watch some decent channels (Edited to add: the 200 rupee package is totally worthless, so folks, do not get fooled by it)
Besides, if the set top box has only a year's warranty, does it mean
that the product is fit to work only for one year? If the set top box
has a problem despite careful usage within a one year period, it is
very upsetting that a product bearing the Tata brand name has such poor
quality control. The FAQs in your website mention that a problem
digicomp will be replaced - there is no mention of cost or warranty
period in the same. Is that just to trick consumers? I have pasted
those lines below for your reference -
-----------------------------------------------------------------
Customer service*
What should I do in case
of any problem with my digicomp?*
Call the 24x7 Tata Sky helpline.
We have a dedicated team of over 3000 Tata Sky engineers who are trained to
solve any technical problems that you may encounter. In rare cases, when the
problem can't be resolved immediately, we will replace your digicomp.
--------------------------------------------------------------
3.
Also, we have a serious problem with Tata SKy charging for basic
channels like Zoom. Any new channels that are added like NDTV
lifestyle, Imagine, etc. go into the additional package for which we
need to pay. Besides, channels like World Movies that are freely
available with all other cable operators / local as well as digital is
not made available by Tata Sky. I am sure the day Tata Sky provides
this, you will charge us for that also. I would like to know why you
charge for all these basic channels . As per statutory filings ZOOM tv
is a free to air channel - see below, matter taken from their website
*Statutory Filings
7th December 2007
Name of the Channel:
ZOOM
Name of Broadcaster: M/s. Bennett , Coleman & Co. Ltd. through
its
division Zoom
Genre: Bollywood Entertainment, Lifestyle and
Glamour Channel
Language: Hindi/English
Free To Air: In CAS Areas
of Mumbai, Delhi and Kolkotta
*I want to know why Tata Sky is charging for a free to air channel like Zoom . You suddenly yank off
Neo sports, do not show channels which even a basic Cable fellow shows,
and when the whole of India is getting new channels each month, Tata
Sky fails to air those channels, and even if they do, will expect
existing subscribers to pay a bomb.
