Oct 21, 2013 04:24 PM
128651 Views
(Updated Oct 21, 2013 04:35 PM)
I am a customer of Tata Sky for around 1 1/2 yrs, I chose this company though they had the fewest HD channels as they seemed to be the most honest, . That was the case till now, this time they make me feel that things are changing in their dealings with customers.
I had a bit of problem in my HD+ remote with the 'play' button being a bit slow to respond. When I complained to the help line they told me that the remote would cost Rs125/-. The response was very prompt, but when they gave it was a 'Universal' remote. For this Rs 50/- and then Rs 350/- Total of Rs 400/- was deducted, from my account.
On getting through to the helpline I told them that since I was comfortable with my three remotes I did not want a Universal remote, they took a while to convince but finally agreed to replace the Universal with the HD+ remote that I had asked for in the first place. It was replaced again promptly but now the trouble was just starting.
I called for my money to be refunded (400-125= Rs275/-), then got a complaint number. 1-23616302651 this was on the 16th of October the problem refund had not yet been done as they said they could not get in touch with me. He told me that it would be resolved by the 20th even if they could not get in touch with me.
I called back as now the problem is still pending. Today they kept me entangled in the lines again for ~ 19mins (1136seconds) I was transferred from Akshay to Deepak, they kept me on hold till I got tired. They said that I would be contacted in 30mins to 1 hr it is 1hour and 5 mins now from my call but no response as yet. Their answer today also is that they can't get in touch with me. I keep telling them that then put me through when I call as now it is not their but my money that is being spent, but I am yet to be put through to this Dept.
Maybe they want me to spend so much money on phone calls that I give up. To TATASKY - If you can't get through to the customer, then why can't the customer be put through to the respective Dept when he/she calls. That is what one would expect if your intentions are honorable.
> **I called again when 1hr and 30 mins had elapsed, and was again put on hold for so long
> Aren't long pending complaints flagged so that they get faster attention?*
