Aug 22, 2011 11:45 AM
2326 Views
I have subscribed to TATA sky HD for my second TV 6 months back. First, these people were hell bent on selling only HD+ set top box and despite 3-4 requests, all the time they came up with HD+ set top box. Then finally I got a plane HD. During first conversation in their customer care, I was informed than any package if added can not be removed within 3 months. simultaneously, I was told that the sceme has changed and the package for which I was paying odd 350 bucks will not cost 150/- I immediately agreed and they implemented the 'reduced' charging package. on that vary day I realized, they have reduced my subscribed channels substantially. when I contacted them, I was told u have requested to subscribe to new system wherein individual channel will be charged. when I went into detail, I realized its just another name for overcharging the customers. I raised my voice that I have not been informed about this change and please take action against your erring staff. You cannot revert back to previous system- was the reply. After a week long process, I could get back my old system which costed me at least 200 bucks in terms of telephone calls.
Last week I got an sms that my request for new package has been implemented and I shall be charged extra for the same. I was taken aback as I had not requested any such addl package. I spoke to their customer care rep. they told me charges for a package has been revised as sports channel have been added to HD package. I said I have not subscribed to a single sports channel, why should I be forced to pay for sports channel? three reps in their discussion told me they will do something and ur addl charges will be removed in 24 hrs. Today I spoke to their 4th rep as it's been 5 days and no remedy has been done. Today's rep straight forward refused to reduce those addl charges. If they were not going to reduce, why was I promised on previous three occasions?
There are merely 7-8 HD channels whereas most of other satellite TVs are proving much more. the cost is very high and customer care is be fooling. signals go easily blank in slightest rain.
Mohit Lila,
1028657656
