Apr 03, 2008 01:13 PM
2985 Views
I am one more joker to have been pissed with Tatasky. One of those early idiots to have installed this piece of #$@% at home. Its now quite a time my family has been enjoying watching TV, and not being able to help with my BP rising all the time, particularly at the time of recharge. Its like giong to war. man, its all out war out there. You have to struggle at each moment. And the best part is you are the customer. Who wrote customer is king?
Let me share my latest experience(15 minutes back) with recharge.
Yesterday, I spent Rs. 3, 030 towards annual recharge through credit card. Now going by basic laws / rules / conventions of accounting, what would you expect your account size? It is still showing Rs. 8.77(I am serious, not joking), and no mention of Rs.3, 030. However, my last 10 transactions are showing this entry of Rs. 3, 030.
So I call up Western region phone number(I don't have BSNL, so no toll free; Airtel & Tata landline users are presumed to be rich by Tatasky) through STD. After three songs, . I am directed to seemingly my saviour. Now comes the fun of life bundled into a great package.
First thing he tells me that although my account balance shows only about Rs. 9.00, I can watch Tatasky till 11 April 2009(next year).He is unable to help with the fact that why only Rs. 9.00 is the balance when I have paid for the whole year. It should show Rs. 3, 030. He then informs that website doesn't provide all the information. So you must call up and get the information. I must attend some mind reading course to do this.
Another funny issue - I had an add-on of Lifestyle Gold. Website clearly says Rs. 300 per annum. I clicked -' add-on package'. Selected lifestyle gold, and proceded. I received a big thanks and that's it. Now tell me soneone from the audience - what would you interpret from this? That I have Rs. 3, 030 towards Annual package(forget for the time being that it is showing Rs. 8.77 only) and that Rs. 300 will be deducted from my balance of Rs. 3, 030. Wrong, you get big zero out of ten for guessing it totally wrong. I was told on phone that my lifestyle package will last me till 11April 2008 only because I purchased it on a monthly basis of Rs. 30(making it Rs. 360 per annum in stead of 300). Now how should I know it that I am paying monthly after clicking on annual package?
I sincerely pray to almighty that this opprtunity of using Tatasky doesn't come your way. However, if the misfotune falls on your head, may you have the courage of visiting its site. If the site opens(seems the site has lot of secret / classified information: it doesn't even open on 512 kbps DSL connection in solo attempt). If the site opens, login will take another day. If you login, selecting package and payment will take another minute, yes, another minute. That's the only fast thng out there. Once you have done all this, call up helpline on STD, listen to few songs and then come to know about the mistakes you have committed in the past. And the soul flies up and away. So truly, they have named it Tata(you good soul), (Look towards) Sky.
