Tatasky - unethical . Review on Tata Play

How does an individual take on a Business Enterprise?

Legal system in India is known to be very inefficient & slow.

Do Organizations like Tatasky exploit consumers because of the tardy legal system?

Recently I have been short-changed by Tatasky - a company belonging to the famed Tata group.

See the mail I sent them below.

My desire is to alert others who might also end up in similar situation.

I need advise on how to proceed against Tatasky and get a refund from them.

Can the Internet community help?

Dear Sir/Madam,

I am a consumer of Tatasky Service. My subscriber ID is 1006111007

Last month on 19th I booked 2 additional connections for my house through your call center.

They instructed me to pay Rs.7000/- to the dealer for 2 nos. Digicomp & for installation charges, which I did.

Your engineer visited subsequently and after inspecting my house informed me that since the house had 2 floors and the entrances were separate

each floor are to be treated as a different premises hence additional connection can not be given.

I am living in a joint family & for privacy's sake I have constructed separate entrances in the house I own.

Subsequently I have been informed by your call center executives that refund will be given within 7 days.

But later, after continuous follow ups on my part the executives are now saying refund is not possible quoting some rules.

Now I am stuck with 2nos. Digicomps.

This is an unethical business practice.

The point of contentions are:

No where in your advertisements or you website is it mentioned that a house having separate entrances even though belonging to the same owner will be treated as different connections.

Still, If that be the case you should have sent the engineer to audit the premises before asking me to buy the Digicomp.

It is unfair trade practice to make the consumer buy the digicomps first and then refuse the connections requested & to refuse the Refund.

Please do the needful.