Apr 10, 2007 09:15 PM
3024 Views
In summary their reception is good, but in stormy weather it withers away for a while. Their accounting is poor and buggy(thank God they have free subscription period), calling their customer support cost STD money. Their customer support is poor and with long holding times. I could not subscribe movies on demand. Their installation technecians are clueless people.
Here is the longer version of my experience with their installation:
After ordering their connection, they tried to make my life “Zhingalala”(Yes! that’s what they claim the customers’ life will become after installing TataSky). But I was not aware of its meaning, so I though it would be a good thing to happen. But I was again mistaken!
Their so called “Engineer” came with all the dish and wires, all ready to go. They told me that they will place ugly black wires all over my drawing room! I told them that I have spent a good sum to get a flat with internal wiring and my existing cable runs internally. They tried to talk me down by claiming some weired technical issues. They shut-up when I told them that I am an engineer and threw some more telecom jargons at them.
I told them that why they did NOT need to install dishes individually for each flat. They has Multistories master dish and amplifiers installed!
Then they told me that its an electrician’s job to do internal wiring, and I should hire one. when I asked in that case why should I pay Rs 1000 installation fee? they sent their electrician to lay the wire internally. I found him more intelligent to deal with than their “engineer’. The electrician informed me that he was inter pass and the “engineer” was an ITI certificate holder!
During the installation they snapped the internal wiring and wanted to break down the wall! I intervened and showed them how to insert an iron wire to salvage the situation. Then their “engineer” made a wrong connection(mixed input with output). I had to debug this too! because they were blamming it on internal wiring.
I am sure if one is not tech savvy the TataSky people will make their life “Zinghalala” as promissed in their advertisement.
BTW: Jhinga lala in Hindi stands for small shrimp since Jhinga means shrimp, and lala means kid. Now we know what they promise to make us.
